WinLion Privacy Policy

At WinLion Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games, sports betting, and promotions. This Privacy Policy explains what information we collect, how we use it, and what rights you have as a player. By creating an account, using the WinLion app, or accessing our services through any of our licensed domains, you agree to the practices described below.

Who We Are

WinLion Casino is an online gaming platform operating under an Anjouan Gaming License, established in May 2025. We serve players across multiple regions, including Canada, Cyprus, Malta, and the DACH region, through our various domains such as winlion.com, winlion.casino, and winl1on.com. Regardless of which domain you use to reach us, this Privacy Policy applies to all data collected across our platforms, including our desktop site, mobile site, and the WinLion app.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. Whether you register through our website or use the WinLion app, we gather data necessary to verify your identity, process transactions, and personalize your experience.

Account and Identity Data

• We collect your full name, date of birth, email address, and phone number when you register
• We request proof of identity and address for verification purposes, in line with responsible gaming and anti-fraud requirements
• We store your login credentials securely to protect your WinLion login from unauthorized access

Financial and Transaction Data

• We record deposit and withdrawal details, including payment method (Interac, Visa, Mastercard, Apple Pay)
• We track transaction history to comply with our minimum deposit and withdrawal limits and applicable financial regulations
• We may request additional documentation before processing withdrawals above certain thresholds

Gaming and Behavioral Data

• We monitor your gameplay activity, including slots, live games, table games, and sportsbook wagers
• We track bonus usage, wagering progress, and loyalty points earned across our 26-level Loyalty Ladder
• We collect data on your interactions with our Weekly Deposit Spins, Fortune Wheels, and other promotional features to ensure fair use

Technical and Device Data

• We automatically collect your IP address, browser type, device information, and operating system
• When you use the WinLion app, we may collect device identifiers, app usage statistics, and crash reports
• We use this information to detect fraud, troubleshoot issues, and ensure our platform performs well on all devices

How We Use Your Data

We use the information we collect for legitimate business and legal purposes. Our goal is to provide you with a secure, enjoyable, and personalized gaming experience while meeting our regulatory obligations.

• We verify your identity and age to comply with licensing requirements under our Anjouan Gaming License
• We process deposits, withdrawals, and bonus credits, including our Welcome Package and Weekend Reloads
• We communicate with you regarding account activity, promotions, and customer support inquiries
• We analyze gameplay patterns to detect problem gambling behavior and support our Responsible Gaming tools
• We personalize offers based on your loyalty level, VIP tier, and gaming preferences
• We prevent fraud, money laundering, and unauthorized access to your account

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the WinLion app to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies help us recognize returning players, maintain your session during login, and deliver relevant promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment processors to complete deposits and withdrawals via Interac, Visa, or Mastercard
• With identity verification providers to confirm your age and identity
• With game and sportsbook providers, including Pragmatic Play, Microgaming, and other partners listed on our platform, solely to deliver gaming services
• With regulatory authorities when required by law or under the terms of our gaming license
• With fraud prevention and security services to protect our platform and players

Data Security

We take data security seriously and implement industry-standard measures, including encryption, secure servers, and access controls, to protect your information from unauthorized access, loss, or misuse. While we strive to safeguard your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your WinLion login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records and transaction history may be retained for extended periods as required by anti-money laundering regulations.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in accordance with applicable law.

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to legal and regulatory retention requirements
• You may object to certain processing activities, including direct marketing
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at [email protected].

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy, regardless of where it is processed.

Age Restrictions

Our services are intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we reserve the right to close accounts and void winnings where age verification reveals a player is underage.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, France, Spain, Poland, and several other jurisdictions listed in our Terms and Conditions. If you access our platform from a restricted territory, we may be required to limit or terminate your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you want to verify that WinLion Casino is legit and compliant with data protection standards, please reach out to our team. We are available 24/7 via live chat, email at [email protected], or through our on-site contact form.